Welcome to the Brotherhood of St Laurence's blog, where staff and clients give an 'on-the-ground' perspective of working for an Australia free of poverty. The Brotherhood has been helping disadvantaged people build better lives for themselves since the 1930s. We hope you find these stories from the coalface interesting, informative and inspiring, and we welcome your comments!

Wednesday, April 20, 2011

Marica and the Coolibah crew

Hi, I’m Marica. I work at the Brotherhood of St Laurence’s Coolibah Centre, which is a day centre for senior citizens in Melbourne’s Fitzroy that offers meals, welfare support, health programs, recreational activities and the chance to have FUN to older people who are homeless or living in insecure accommodation.

It's Tuesday and I have just arrived at the Coolibah. It's around 9ish. There are greetings all around: "Good morning ... Ni hao!" From the pool room, I hear members negotiating who will be playing first, and who's going second.

A pleasant, homey smell of coffee, toast and baked beans is coming from the dining room.  I hear laughter - about 30 members are enjoying the most important meal of the day.   Our lovely dedicated staff busily goes about their daily duties with a smile.  I feel proud and honoured to work with such a wonderful and caring team. 

As usual, a few members stop by my office to cheerfully greet me or wave as they pass by.  Some head outdoors or get comfortable inside the Centre in their favourite chair, while others prepare for a challenging game of chess or cards. Our proud member volunteer Duc hands me a receipt. He has purchased the daily Chinese newspaper for our Chinese members.

I sense it’s going to be a busy day as usual  – I look forward to my coffee from Hudson’s, a ‘Marica’s special’.
While I’m enjoying my cappuccino, more members start to drop by my office to raise any issues they might be having. Some problems are more challenging than others , but all are  important.   They range from health issues to problems finding housing to everyday conflict.   My role requires me to be on the ball. I utilise many of my skills as a Social Engagement & Welfare Worker - negotiating, investigating, research, mentoring, counselling, motivating … The list goes on. 
Throughout the day I experience many interruptions, but I wouldn’t change that for quids. I thoroughly enjoy the interaction with the members.  However, my goal for the day is to get through my to do list – 20 things to do ranging from assessments, care plans, booking an entertainer for the next cultural day celebrations, getting activities happening, etc.   I’m satisfied if I get half of them done before the day is over!
It’s almost 10ish, and members are preparing for the exercise session by eagerly rearranging tables and chairs.  Awesome! 15 members have arrived for the session, and Sharon the personal trainer is raring to go. She has once again designed sequences of challenging physical activity.
I find myself inspired by the scene in front of me. The members, whose average age is 78 years old, are all focusing on doing the moves correctly.  It is wonderful to see the members taking control of their lives.  They are motivated; they have learnt the importance of maintaining flexibility, strength, agility and looking after their overall fitness and health and wellbeing, for life. I am so proud of their achievements.  I find myself compelled to join them – I am greeted with smiles and cheers.  They seem to enjoy an audience.

I am interrupted; a visitor has arrived.   I enthusiastically show the visitor around the Centre - I enjoy any opportunity to celebrate our achievements at the Centre.  I am extremely proud of the service we offer at the Coolibah.  You might say I am biased, but I am convinced that the Coolibah is the best multicultural seniors centre in Victoria.  Members have an opportunity to participate fully in daily activities of their choice, including things they would never have a chance to be part of, like being photographed for the My Community Life calendar and the upcoming Social Justice and Cultural Events Calendar.  There is something for everyone! We take pride in enhancing people’s skills , in  building their capacity.  We provide a home-like environment where members feel they belong and where they can interact with others and be social. We give them the tools to stay connected to their community.

After an hour, my attention has returned to the dining room, where members have just completed their exercise session – everyone is smiling, clapping, and thanking the trainer. They pat each other on the back, with a look of satisfaction on their faces. I can’t help but smile!
Coolibah member Graham, best known as our resident DJ enters my office with a huge grin on his face. He tells me which records he’s played that day, which ones are his favourite and why.  He asks when we’re next going on a bus trip to the op shops to purchase more records, as he needs more. The last time we counted his collection, it numbered 200.  
It’s afternoon, and Jason, one of our volunteers enters the Centre. Everyone is delighted to see him.  Members look forward to playing tenpin bowling with him on the Wii. Jason seems to have a way with people – our member Bill, who can be difficult to motivate, eagerly responds to him, looking at Jason with admiration as he provides him with assistance.  Jason carefully and slowly shows or reminds members how to play, offering encouragement and praise throughout the session.   It is delightful to witness the pride and satisfaction on the member’s faces as they operate the controls with confidence. Not that long ago, they didn’t know what Wii was, and many were nervous about the technology.  The group have a wonderful time. Lots of cheers and high fives all round when someone gets a strike!
Coolibah is also a place where members can delight their taste buds. For a very low $3.00, members get to enjoy a home cooked lunch (choice of two options), dessert, juice and a cuppa. Did I mention brekkie was free?  Showers and washing facilities are very well utilised too.
At the Coolibah Centre, members know they will receive love, care and respect. They can learn new things here, and grow as people. It’s great to see our members getting involved in new things, feeling included, and being part of our community.

Tuesday, April 5, 2011

The best bathroom in the Brotherhood!

This week we hear from Carolyn Pickett, Manager of the Napier Street Child & Family Resource Centre at the Brotherhood.

Napier Street Child & Family Resource Centre. Where’s that?  Why, it’s on Napier Street in Fitzroy of course, and with such a long name and no suitable acronym we refer to ourselves as simply ‘Napier Street’.  (Apologies to all the other great services and establishments in Napier Street).   

When I started here at the end of 2008 the site had just been refurbished. We now boast the best bathroom in the Brotherhood, and people come from afar to visit it. 

People also come from very close by, and for more sensible reasons . We look out on to the Atherton Gardens housing estate, and we have many families from the estate come to use one or more of our programs and services.
  
Many people think of us as ‘the childcare place’ and for many years that was the core business of the site. However, there’s much more to what we do!

We top and tail the day with Breakfast Club in the morning and Homework Centre in the evening. In between, we engage with families in a wide range of programs.

Our youngest clients are just a few weeks old and we work with preschool, kinder, primary and secondary aged students, parents, cousins, sisters, brothers, aunts, uncles and grandparents.  In other words we work with families in their many shapes and forms.

There is a small component of occasional child care which is very specialised and mostly caters for newly arrived refugee families with English language lessons.  This program is part of a larger program that looks at early learning and continues through to year 12 students and on into tertiary enrolment.   This includes playgroups, HIPPY programs , school engagement programs, network facilitation  and of course the longstanding Breakfast Club program and the Futures Club, which incorporates the Homework Centre, the Mentoring Program and the newly developed Holiday Literacy Program.

One of the major projects we’re in the midst of at Napier Street is the future move into The Hub. This will underpin our future planning for those services that we supply directly from Napier Street.

Not all our programs operate from the Napier Street site.  Breakfast Club and the Homework Centre are off site, and the Brotherhood delivers four HIPPY sites – one in Fitzroy (just around the corner), one in Moonee Valley and two new ones starting up this year in Dallas (Broadmeadows) and Frankston North.  Our travel commitments have risen sharply! 
I am sitting at my desk and child care is just finishing for the morning.  A new child is resisting going home.  He is adamant that he does not want to go home and our wonderful child care workers are helping the mother pacify the child.  “Bring him back tomorrow morning for Baby Book Club”, they tell her.  Will this work?  Hmmm, it’s usually the other way around for new children to the service – reluctant to let Mum or Dad leave them and delighted when they return.  This little boy is obviously very happy with what he’s found here at Napier Street!

There’s always something different happening here.  One reason to love my job.